Privacy Statement and Credit Reporting Policy

Version 2.0 - March 2014

When you use our website “” (“website”) or if you acquire goods or services from us we are required to follow a specific Privacy Policy that is detailed herein.

You may be providing your personal information to us, through our website, or through our Business Development Managers or Account Managers or otherwise. In doing so you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy.

If you do not consent to use of your personal information for certain reasons, we may not be able to provide you with our services or products.

This policy outlines the measures we have taken to implement the requirements of the Privacy Act 1993 (and the Telecommunications Act 2001 if telecommunications services are provided to you). It is designed to answer any queries you might have about how we collect, use and disclose your personal information. If you have any further queries about Next Telecom’s privacy practices, please contact Next Telecom on 0800 00 NEXT (6398).

We may hold information that you have provided to us about yourself or your company, and definitely information about your use of our services such as telecommunications services and on-line services. Information that you might provide to us may include information provided in applying for goods or services such as a mobile phone, data or voice services - for example, your contact details, driver’s license number, photo identification, general demographic information and financial information. Or information generated by your use of our services - for example, your usage or telecommunications calling patterns and details of any contact you have with Next Telecom such as through our staff or specific account managers. Finally, information provided as part of your use of the Next Telecom web site such as your address, contact numbers or email address/s.

We collect information about you to provide you with a particular product or service/s. We may also use personal information for related purposes such as providing our service or services, approving an application for Next Telecom services, internal accounting and administration, including sharing information with our related bodies corporate or credit agencies for reporting purposes, providing your contact details to recommended suppliers (after your written consent to do so) and for other approved purposes, attempting to protect you and Next Telecom from fraud, preventing credit infringement or developing a better understanding of your needs.

If you do not provide us with your personal information, we cannot provide you with these services.

Other than disclosure to service providers (explained below) or as required by law (for example, disclosure to various Government departments or to courts), our policy is that we do not generally give your personal information to other organisations unless you have given us your consent to do so.

We may share your personal information with service providers and other third parties to help us run aspects of our business efficiently. Occasionally Next Telecom might also use your personal information for other purposes or share your information with another organisation because:

  • we believe it is necessary to provide you with a service that you have requested;
  • we believe it necessary to implement our terms of service;
  • we believe it is necessary to protect the rights, property or personal safety of another Next Telecom customer, any member of the public or Next Telecom.
  • we believe it is necessary to do so to prevent or help detect fraud or serious credit infringements - for example, we may share information with other utility companies, credit reporting agencies, law enforcement agencies and fraud prevention units;
  • we believe it is necessary to protect the interests of Next Telecom for example, disclosure to a court in the event of legal action to which Next Telecom is a party; or
  • the assets and operations of the business are being transferred to another party as a going concern.

When we share information with other organisations and service providers as set out above, we do so in accordance with this Privacy Policy. To the extent that these organisations and service providers gain access to your personal information, they are covered by strict privacy rules that prevent them from keeping this information or using this information for any other purpose.

Next Telecom likes to keep you up to date with our special offers and new services, unless you’ve specifically asked us not to. Please note that once you’ve signed up to a Next Telecom service, you can choose not to receive marketing information from us by calling our customer care team on 0800 00 NEXT (6398).

If at any time you want to know what personal information we hold about you, you are welcome to request a copy of your customer record by calling the Next Telecom customer care team on 0800 00 NEXT (6398).

If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will take reasonable steps to amend our records.

Next Telecom endeavours to take all reasonable steps to keep your personal information secure. Only authorised users can access your personal information, and access is only for approved purposes. We train our staff and require our data operators to respect the privacy and confidentiality of your information.

Unfortunately, we can’t give you an absolute guarantee that your information is always secure. For example, no data sent over the internet is 100% secure. While we do our best, we can’t be held responsible for events arising from unauthorised access to your personal information.

If you have any further queries relating to our Privacy Policy, please call Next Telecom customer care on 0800 00 NEXT (6398).

While every precaution has been made in the creation of this document, Next Telecom, its officers, staff and agents do not guarantee the accuracy of its contents. Your acceptance of the terms and conditions of supply should be made in accordance with the Customer Agreements provided to you when joining Next Telecom.

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