access4 & Next Telecom
Access4’s Managed Voice is more than a standard VOIP phone system; it’s a Cloud-based IP telephony solution. One of the most significant advantages of cloud voice solutions is that calls are processed outside of the customer’s premises improving business continuity. If there is a power outage in the office, calls will be processed as usual and will be delivered to your mobile or to another location.
access4 is great for retailers
“We have branches across the entire country, along with a support office. All our calls are answered by our Support Office, and then transferred through to the local store. We need local numbers in different regions going to one place, an 0800 number and calls to return back to the support office if we are busy in store.”
Key Features Required
- All Standard PBX Features
- Call queues & routing
- Local Numbers in all locations
- Flexible callflows
- 0800 calling
Key Benefits
- Better customer experience
- Calls get to the right people and places first time
- We look local while giving professional service
- High enquiry levels due to free calling
access4 is great for logistics
“We are a medium size trucking company with three offices around New Zealand, we are currently running older Panasonic and Samsung systems. These are running on ISDN lines which are soon to be made end of life. We want to quickly replace these systems, so the ISDN issue is not there, but we want to improve the communication between our branches and add video conferencing”
Key Features Required
- Telephone system features
- Telephones on each desk
- Video Conferencing between branches
- Central operator and helpdesk
Key Benefits
- No disruption during changeover
- Flexibility with handsets, soft clients & headsets
- Saving time & money using Video Conferencing
- Manage our call centre & helpdesk enhances customer experience