3CX & Next Telecom
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.
3CX is great for education providers
“We are a mid-sized Education Provider, with about 25 Classrooms, and 10 back-office staff. We need to replace our ageing phone system with something reliable, easy to use, and not too many extra features... it also needs to support value handsets.”
Key Features Required
- All Standard PBX Features
- Easy to use with minimal user training
- Easy to integrate into existing infrastructure
- Supports wide range of handsets
- Unified Communications features not required
Key Benefits
- No impact on productivity
- Fast user acceptance & uptake
- No special cabling or ports
- Users can use handsets or headsets or a mix
- Grow into a UC environment
3CX is great for hospitality
“As a mid-sized hotel, we have the need for a feature rich telephone system that allows our guests to contact our staff and departments reliably. We also need to ensure that incoming enquiries are efficiently routed to the right people and departments. The system also needs to integrate with our Property Management System....”
Key Features Required
- Inbound Call Routing
- Multiple extensions
- Follow-me functions
- PMS Integration
Key Benefits
- Make sure you get every call – every time
- Use IVR’s to minimise wait time and frustration
- Redirect calls to mobiles or smartphone clients
- Update room status for maintenance and cleaning staff
- Track all calls for billing
3CX is great for manufacturers
“We have a main manufacturing plant and a number of satellite branches as well as Road warriors. We want to let our staff connect together wherever they are, and use whatever form suits their work style. Ideally we want all the calling to come via the main office to allow us to answer calls when branches or staff are busy...”
Key Benefits
- Cost savings by amalgamating all of business calls
- Efficient use of staff and resources
- Staff use the equipment they want – handsets or headsets
- We never miss calls – better for our business
Key Features Required
- Multi branch support
- Flexible call flows
- Variety of hardware and software tools
- Centralised or distributed call termination